Frequently Asked Questions

A Knowledge Test will be given for each area of the business that can be mastered. To move through the ranks you must pass all of the required tests. These tests will be short answers, multiple choice, and true/false.

A skills assessment will be conducted by your superiors to determine how well you put knowledge into action. This Skills Assessment will be administered and graded by a leader. Passing scores are dependent on the position.

This Evaluation will be done by a Director to determine if you align with the current Cultural Values of our business. These values have been determined by the Leadership Team and Operator. Memorizing the Cultural Values and implementing them in your work will be the best way to pass this Evaluation. Supervisors have one Cultural Values Evaluation.

Depending on what position and level you are in, different levels of leadership will administer the test.

• Lead Trainers, Supervisors and Directors will administer the Team Member Knowledge tests, Skills assessments and Cultural Values Evaluations.

• Lead Trainers, Shift Supervisors and Directors will administer Trainer and Team Leader Knowledge Tests, Skills Assessments and Cultural Values Evaluations.

• Directors will administer the Shift Supervisor Skills Assessment and Cultural Values Evaluation.

You can take or retake a test every month. If you don’t pass the first time, make sure to understand how you can improve and work on getting better before your next test.

Review the list of Rank Up Requirements and Pay in the section above these Frequently Asked Questions to see the different pay rates for each level. Generally, the pay rate increases by $0.50 for each level.

Pay raises associated with moving to the next Rank Up level will go into affect in the first pay period of the month.

• Integrity- Doing what's right, no matter what

• Effort- why not your best?

• Attitude- Upbeat and Engaged

• Reliability- Those that show up, go up

Team Member Values

• Integrity - Doing what's right, no matter what

• Effort - why not your best?

• Attitude - Upbeat and Engaged

• Reliability - Those that show up, go up

Trainer Values

• Patience - We were all new once

• Focus - Paying attention and meeting needs

• Kindness - Genuine and from the heart

Team Leader Values

• Flexible - Change is constant and needed for survival

• Passionate - Inspiration and encouragement are always needed

• Collaborative - High functioning teams always win

• Discerning - Good judgement leads to good decisions

Shift Supervisor Values

• Trustworthy - The business is on your shoulders, steward it well

• Communicative - Good communication is when your team remembers the information

• Adaptable - Curveballs are constant

• Resilient - Making it through no matter what

Director Values

• Strategic - Chess not checkers

• Compelling - People believe in the direction they're being led

• Forward -Thinking - What works today will not work tomorrow

• Decisive - Five bad decisions are still better than no decisions

Know the Cultural Values for your level and all levels below and put them into practice every day in your work!